Terms & Conditions
Effective Date: June 2025
1. What We Offer
- Elia’s Paws provides one-to-one, in-home pet care — including dog walking, cat sitting, holiday care, and companionship visits — across Tampere, Kangasala, and Nokia.
2. Bookings & Cancellations
- Bookings can be made via email, message, or our website form.
- We kindly ask for at least 24 hours’ notice if you need to cancel.
- Cancellations made under 24 hours may be charged in full.
3. Discounts
- New families may receive a one-time welcome discount.
- Package deals are available for multi-visit bookings.
- Discounts cannot be combined unless clearly stated.
- We reserve the right to adjust or withdraw discounts at any time.
4. Access to Your Home
- You may give us keys directly or arrange another secure method of access.
- Keys are stored securely and returned upon request.
- We maintain a record of all key handovers and returns.
5. Emergencies & Health Info
- Please provide an emergency contact and any important health details for your pet.
- Vet fees are your responsibility unless agreed otherwise.
- We’ll always try to contact you or your emergency contact first in urgent situations.
6. Responsibility & Liability
- We take our duty of care seriously and treat your pets like our own.
- We are not liable for illness, injury, loss, or death unless caused by proven negligence.
- All dogs must be microchipped (as required by Finnish law). ID tags are strongly recommended.
7. Photos & Social Media
- We may share photos of your pet during care sessions on our website or social media.
- No personal details will ever be shared.
- Let us know if you’d prefer to opt out — just send us a message or tell your carer directly.
8. Behaviour & Safety
- We reserve the right to decline or pause services for pets displaying aggressive behaviour.
- Refunds may not be issued in such cases.
- Please disclose all relevant behaviour concerns at the time of booking.
9. Language
- These terms are available in both English and Finnish.
- If there’s any conflict, the English version will apply.
10. Updates to These Terms
- We may update these terms from time to time as our services evolve.
- The latest version will always be available at eliaspaws.com.