Terms & Conditions

Effective Date: June 2025

1. What We Offer

  • Elia’s Paws provides one-to-one, in-home pet care — including dog walking, cat sitting, holiday care, and companionship visits — across Tampere, Kangasala, and Nokia.

2. Bookings & Cancellations

  • Bookings can be made via email, message, or our website form.
  • We kindly ask for at least 24 hours’ notice if you need to cancel.
  • Cancellations made under 24 hours may be charged in full.

3. Discounts

  • New families may receive a one-time welcome discount.
  • Package deals are available for multi-visit bookings.
  • Discounts cannot be combined unless clearly stated.
  • We reserve the right to adjust or withdraw discounts at any time.

4. Access to Your Home

  • You may give us keys directly or arrange another secure method of access.
  • Keys are stored securely and returned upon request.
  • We maintain a record of all key handovers and returns.

5. Emergencies & Health Info

  • Please provide an emergency contact and any important health details for your pet.
  • Vet fees are your responsibility unless agreed otherwise.
  • We’ll always try to contact you or your emergency contact first in urgent situations.

6. Responsibility & Liability

  • We take our duty of care seriously and treat your pets like our own.
  • We are not liable for illness, injury, loss, or death unless caused by proven negligence.
  • All dogs must be microchipped (as required by Finnish law). ID tags are strongly recommended.

7. Photos & Social Media

  • We may share photos of your pet during care sessions on our website or social media.
  • No personal details will ever be shared.
  • Let us know if you’d prefer to opt out — just send us a message or tell your carer directly.

8. Behaviour & Safety

  • We reserve the right to decline or pause services for pets displaying aggressive behaviour.
  • Refunds may not be issued in such cases.
  • Please disclose all relevant behaviour concerns at the time of booking.

9. Language

  • These terms are available in both English and Finnish.
  • If there’s any conflict, the English version will apply.

10. Updates to These Terms

  • We may update these terms from time to time as our services evolve.
  • The latest version will always be available at eliaspaws.com.