Privacy Policy

Effective Date: June 2025

1. What We Collect

• Your name
• Contact details (email, phone number)
• Address — so we know where to provide care
• Your pet’s information — name, breed, behaviour, health notes

2. Why We Collect It

• To personalise care for your pet and plan visits smoothly
• To reach you quickly in case of changes or emergencies
• To help us organise bookings, notes, and logistics

3. How We Store It

• Your details are stored securely in our email, calendar, and encrypted digital notes
• Keys (if provided) are labelled and kept in a locked container

4. Who Can Access Your Info

• Only Elia’s Paws staff — and any support carer you approve — can see your details
• We never share, sell, or give your data to anyone else

5. Your Rights

• You can ask us to view, update, or delete your personal data anytime
• Just email us at elia@eliaspaws.com

6. How Long We Keep Your Info

• We’ll keep your data for as long as you’re an active client
• If there’s no activity for 12 months, we’ll delete your info unless the law says otherwise

7. Cookies & Website Use

• We don’t use cookies or track analytics at this time — simple and private